FAQs

ORDERING

What if I need to modify my order?

If you would like to modify your order and it has not been processed, please email hello@dastaar.clothing. Once your order has been prepped for shipping, it cannot be modified.

When I place an item in my shopping cart, am I guaranteed to receive the merchandise?

Placing items into your shopping cart does not guarantee the items will remain in stock. Once an item has been purchased, we will send you an order confirmation email. If we are unable to complete your order for any reason, we will notify you via email as soon as possible.

An item I want is sold out. When will it become available again?

If an item is listed as sold out, it is unavailable for purchase. You can also reach out to us at hello@dastaar.clothing for more information.

How do I find out when new styles are releasing and when?

You can stay updated with our latest releases by signing up for our newsletter or by following us on social media.

SHIPPING

When will my order ship?

Dastaar Clothing aims to ship out your order as quickly as possible. Orders typically take 1-3 business days to be packed in our warehouse but may take as long as 3-5 business days to leave our warehouse. After that, it will arrive to you based on the shipping estimate given to you at checkout. You will receive an email notification with tracking information once your order ships.

Do you ship to P.O Boxes?

Unfortunately, we are unable to ship to Post Office (P.O) Boxes, APO, or FPO addresses.

Where does my order ship from?

All orders are shipped from our facility in London. UK.

My tracking information states that my order was already delivered but I have not received it. What does this mean?

Please email hello@dastaar.clothing. We will do our best to resolve the issue as quickly as possible.

RETURNS/EXCHANGES

How do I return an item from my order?

Returns are offered within 30 days after product delivery on items that are unworn, unaltered and in new condition with all tags attached, including the 360 ID tag. Please note that return shipping charges are the responsibility of the customer. In order to return an item, please email us at hello@dastaar.clothing.

How do I exchange an item from my order?

If you wish to exchange your purchase for a different size or style, we recommend simply buying the product you desire (this will ensure the product does not sell out by the time we receive your item back). You may then return your original purchase to us using the instructions above. If you have any questions, please contact us.

GARMENT CARE

How do I care for the items that I purchased?

Each style has special care instructions attached to the garment. We suggest washing every garment on cold and tumble drying on low heat. Please do not iron the artwork. If you have any questions regarding garment care, please reach out to us at hello@dastaar.clothing.